Privacy Policy

Privacy Policy

We Know How Important is Your Privacy

Privacy Policy

TourOxy and each of its Related Bodies Corporate (also referred to as We in this Privacy Policy) respect your privacy. We have developed this Privacy Policy to inform you of how we protect the Personal Information that we Collect, Use, Disclose and keep secure. It also covers how TourOxy makes the Personal Information it holds available for access to and correction by you.

This Privacy Policy has been drafted having regard to our obligations under the Privacy Act ,Open and Transparent Management of Personal Information.

Please take a few minutes to review this Privacy Policy. In dealing with TourOxy including but not limited to using the TourOxy Website or ordering products advertised by TourOxy over the phone, you consent to the Collection, Use and Disclosure of your Personal Information as set forth in this Privacy Policy.

1.1 TourOxy Collects Personal Information about customers, prospective customers and Website users which is reasonably necessary for, or directly related to, one or more its functions or activities. We Collect your Personal Information in several ways, including but not limited to:

(a) the registration process on our Website;

(b) other instances in which you provide Personal Information via our Website;

(c) over the phone.

1.2 Generally, the type of personal information we collect about you is the information that is needed to facilitate your travel arrangements, bookings and to arrange travel-related services and products on your behalf. The information we may collect may include, but is not limited to details such as your: name, residential and/or mailing address, contact numbers, email address, passport details, credit/debit card details (including card type, card number, security number and expiry date), frequent flyer details, dietary requirements and any health or lifestyle issues that may be relevant to your travel arrangements for the purposes of the travel service providers that we may engage on your behalf (this may include but is not limited to: airlines, insurance providers, hotels/resorts etc.) In some circumstances we may need to collect sensitive personal information such as your religious beliefs, criminal record and health information. We will only collect this information with your consent and where it is reasonable in the circumstances for the purposes of facilitating your travel arrangements. We will only use and disclose this sensitive information in accordance with the purpose for which the information is required.

1.3 If you wish to 'refer a friend' to TourOxy that friend must register themselves - we will not enter Personal Information on their behalf. You can refer a friend to TourOxy by clicking on the following link

1.4 At or before the time, or, if that is not practicable, as soon as practicable after, we Collect your Personal Information, Notification of the Collection of Personal Information, by providing you with this Privacy Policy, or by notifying you of how you may access this Privacy Policy.

1.5 TourOxy will not Collect Personal Information secretly or in an underhanded way and will not sell your Personal Information to any third party.

2. HOW WE USE YOUR INFORMATION AND WHEN WE MAY DISCLOSE IT

(a) promoting daily deals to you;

(b) answering your inquiry;

(c) assisting us to process payment for the product or service purchased by you;

(d) sending you additional materials relating to TourOxy and products and services that may be of interest to you; and

(e) providing you with effective customer service.

2.2 TourOxy also holds Personal Information which it Uses and/or Discloses for purposes other than its Primary Purposes (Secondary Purposes). You provide your consent to us Using and/or Disclosing your Personal Information for the following Secondary Purposes:

(a) billing and account management;

(b) business planning and product development;

(c) enabling us to better understand your needs and interests;

(d) improving the content, functionality and usability of our Website;

(e) improving our marketing and promotional efforts;

(f) displaying personalised advertising when you visit our Website;

(g) for any other purpose identified in any other agreement between TourOxy and you;

(h) issues, news or other information relevant to your dealings with TourOxy, or about TourOxy generally, or the industries in which you or TourOxy operates; and

(i) as otherwise described in this Privacy Policy.

2.3 � In addition to the Secondary Purposes outlined above we use Google Analytics (a web analytics services provided by Google) and data such as age, gender and browsing activity to better understand the behaviour of our customers and provide targeted advertising to suit customers interests and preferences. Accordingly, when you visit our website, we, and/or a third party, may place cookies on your browser to determine information including (but not limited to) your computers location, browsing activity and time spent on each web page. We and/or Google may use this information to optimise and place advertisements. By using this website and agreeing to this policy, you grant us permission to place and store cookies on your browser. Cookies can be managed by accessing the individual settings in your browser.

2.4 TourOxy may Use and/or Disclose your Personal Information for any Secondary Purposes not included in this Privacy Policy if:

(a) the Secondary Purpose is related to a Primary Purpose; and

(b) you would have a Reasonable Expectation that we would Use the information for that Secondary Purpose.

2.5 From time to time we may Disclose your Personal Information to organisations outside of TourOxy in order to deliver the services you require. Your Personal Information is Disclosed to these organisations only in relation to us providing our services to you. These organisations carry out, amongst other services, our:

(a) billing and debt- recovery functions;

(b) customer inquiries;

(c) information technology services;

(d) marketing services (including market research);

(e) website usage analysis; and

(f) to support or facilitate any of those activities described in Points 2.1 and 2.2 of this Privacy Policy

We will take reasonable practicable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your Personal Information.

If you purchase a product, we will disclose your name, address and other information necessary to complete the order to the merchant on whose behalf the deal is advertised (the Merchant). We will use reasonable endeavours to make sure that the Personal Information that we disclose to the Merchant on your behalf is the minimum necessary to complete the order.

2.6 The Website uses social plugins (hereinafter "Plugins") of the social network Facebook, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (hereinafter "Facebook"). The plugins are marked by a Facebook logo or the words "Social Plug-in by Facebook" or "Facebook Social Plugin". Find an overview of the Facebook plugins and their appearance on http://developers.facebook.com/plugins. If you request a page of our website which contains a plugin, your browser will build up a direct connection to the servers of Facebook. Facebook directly transmits the content of the plugin to your browser and from there it is incorporated in the website. By integrating the plugin, Facebook receives the information that your browser has accessed the page of our website, even if you do not have a Facebook account or if you are not logged into Facebook at the time. This information (including your IP address) will be sent directly from your browser to a Facebook server in the U.S. and stored there. If you are logged into Facebook, Facebook can assign your visit to our website directly to your Facebook account. If you interact with the plugins, for example, by pressing the "Like" button or by leaving a comment, the corresponding information is also transmitted directly to a Facebook server and is stored there. The information is also posted on Facebook and can be seen by your Facebook friends. Facebook may use this information for purposes of advertising, market research and personalised design of Facebook pages. For this purpose, Facebook creates profiles regarding usage, interests and relationships, e.g. to evaluate your use of our website with regard to the advertisements displayed to you on Facebook, to inform other Facebook users about your activities on our website and to provide further related services with the use of Facebook. If you do not want Facebook to allocate the collected data via our website to your Facebook account, you must log out of Facebook before you visit our website. To find out more about the purpose and extent to which Facebook collects, processes and uses these data, your rights and the settings available to protect your privacy, please read the Facebook privacy policy.

2.7 If you contact us to purchase a product over the phone and you wish to pay by credit card, you consent to us processing any credit card payment in your capacity as purchaser of the product notwithstanding whether the credit card details that you provide to us are your own. If, at your direction, we process a credit card payment using the credit card details of any third party who is not the purchaser of the product (the Third Party Payment), you indemnify us for all liability including all claims, demands or actions the third party may take against us with respect to the processing of the Third Party Payment.

2.8 Where you use your credit card to purchase an offer on another members Luxury Escapes account, you take full responsibility for being able to retrieve and redeem the voucher, and acknowledge that Luxury Escapes holds no responsibility in providing the credit card holder their voucher, without written instructions by the account holder.

3.1 You consent to TourOxy Using and/or Disclosing any Personal Information Collected from you for Direct Marketing purposes, whether Collected via telephone, the Website, or otherwise, but subject to the terms of this Privacy Policy.

3.2 Unless otherwise provided in this Privacy Policy and in accordance with the Privacy Act and the Spam Act, TourOxy retains the right to Use and Disclose your Personal Information for Direct Marketing purposes:

(a) that has been Collected from you in circumstances where:

(i) you have provided consent to do so; or

(ii) it is within your Reasonable Expectations; or

(iii) where it is impracticable to obtain your consent;

(b) that has been Collected from any third party in circumstances where:

(i) you have provided consent to do so; or

(ii) it is impracticable to obtain your consent.

3.3 In each Direct Marketing communication, we will include a:

(a) prominent statement appearing on the relevant piece of marketing material notifying you of your right to Opt Out from further Direct Marketing; and

(b) simple means for you to Opt Out of receiving further Direct Marketing communications of that kind.

3.4 Should you Opt Out, we will stop Using and/or Disclosing your Personal Information for Direct Marketing purposes.

3.5TourOxy will not Use your Sensitive Information for Direct Marketing purposes.

We take reasonable precautions to ensure that the Personal Information we Collect, Use and Disclose is complete, relevant and up-to-date.

However, the accuracy of that information depends to a large extent on the information you provide. That's why we recommend that you:

(a) let us know if there are any errors in your Personal Information; and

(b) keep us up-to-date with changes to your Personal Information such as your name or address. You may change your personal details by using the relevant facility on our Website or by contacting TheGourmet.com.au care of the contact details described in Point 12.

5.1 TourOxy will take reasonable steps to protect the Personal Information from misuse, interference, loss and unauthorised access or disclosure. This may include taking reasonable steps to destroy or permanently de-identify Personal Information once it is no longer needed for any purpose for which it may be Used or Disclosed in accordance with Indian Privacy Principal , subject to the exceptions contained therein.

5.2 TourOxy will not attempt to match de-identified or anonymous data Collected through surveys or such online devices as "cookies", with information identifying an individual, without the consent of the relevant individual.

5.3 TourOxy requires employees and contractors to perform their duties in a manner that is consistent with TourOxys legal responsibilities in relation to privacy, including those in this Privacy Policy.

5.4 TourOxy will take reasonable steps to ensure that Personal Information is only accessible by people who have a genuine "need to know" as well as "right to know."

6.1 TourOxy will permit its records containing your Personal Information to be accessed by you when required by the Privacy Act. We may, however, refuse to provide you with access to your Personal Information if one or more of those matters contained in Indian Privacy Principle - Access to Personal Information � applies, including but not limited to instances in which:

(a) we reasonably believe that giving you access to your Personal Information would pose a serious threat to the life or to the health and safety of any individual (including you);

(b) giving access to the information would have an unreasonable impact on the privacy of any other individual;

(c) your request for access is frivolous or vexatious or giving such access will be unlawful

6.2 If TourOxy is satisfied that:

(a) having regard to the purpose for which the information is held, the information is inaccurate, out of date, incomplete or irrelevant or misleading; or

(b) you (as the person to whom the Personal Information relates) request that we correct the information;

we will take reasonable steps to correct our records containing your Personal Information as soon as practically possible in accordance with the Privacy Act.

6.3 If we have refused to grant you access to your Personal Information in accordance with Point 6.1 above, we will still take all reasonable steps to provide you with access to your Personal Information in a way that meets both your needs and our needs.

6.4 If you:

(a) wish to lodge a request to access and/or correct your Personal Information; or

(b) have been refused access to your Personal Information by us for any reason described in this Policy and you wish to challenge that refusal;

6.5 TourOxy will not normally charge a fee for processing an access request unless the request is complex or is resource intensive. TourOxy does, however, reserve the right to charge an administration fee if an individual requests access to their Personal Information more than once in a three month period.

6.6 Where TourOxy offers online account management facilities, customers can use this capability to control aspects of their account, including amending or updating certain Personal Information.

7.1 TourOxy's Chief Operating Officer will be the first point of contact for inquiries about privacy issues. If you wish to make an inquiry or complaint regarding privacy you should do so by contacting this office as per the details in Point 12.

7.2 You will find that TourOxy Website contains a prominently displayed privacy statement and will include a copy of this Privacy Policy.

8.1 TourOxy will not make it mandatory for visitors to its Website to provide Personal Information unless such Personal Information is required to answer an inquiry or provide a service. TourOxy may however request visitors to provide Personal Information voluntarily to TourOxy (for example, as part of a competition or questionnaire).

8.2 TourOxy will allow its customers to transact with it anonymously or by using a pseudonym wherever that is reasonable and practicable.

9.1 If we send Personal Information overseas, TourOxy will take steps which are both reasonable and practicable to ensure that the overseas recipient handles such information in accordance with the Privacy Act.

9.2 TourOxy may disclose Personal Information to an overseas recipient without complying with 9.1 if:

(a) you are Expressly Informed of the intended disclosure of your Personal Information to the overseas recipient, and you provide consent accordingly;

or

(b) we reasonably believe that the overseas recipient is subject to a law or a binding scheme that has the effect of protecting the information in a way that, overall, is at least substantially similar to the way in which the Privacy Act seeks to protect same and you can access mechanisms to enforce the protection of your Personal Information under that law or that scheme; or

(c) the Disclosure is required or authorised by an Indian court or under Indian law.

TourOxy may, in its sole discretion, update this Privacy Policy at any time and from time to time. Any changes will be effective when posted on the Website. Your continued use of the Website will indicate your acceptance of any changes to the Privacy Policy. All Personal Information, Collected both before and after any changes take effect, will be subject to the terms of the revised policy (for which you will be taken to have provided consent) unless you indicate otherwise by contacting TourOxys Chief Operating Officer as per the details in in Point 12. We urge you to refer back to this page regularly and especially prior to providing us with any Personal Information.

"Collect" means gather, acquire or obtain by a lawful and fair means, information in circumstances where the individual is identifiable or identified.

"Direct Marketing" involves the Use and/ or Disclosure of Personal Information to communicate directly with an individual to promote goods or services through written, verbal or electronic means of communication. The goods or services which are marketed may be those of TourOxy or a Related Body Corporate or those of an independent third party organisation.

"Disclosure" generally means the release of information outside TourOxy, including under a contract to carry out an "outsourced function."

"Express Consent Consequences" includes the fact that that we will not be accountable under the Privacy Act and you will not be able to seek redress under the Privacy Act in the event that you provide consent to the disclosure of your Personal Information by us to an overseas recipient and the overseas recipient handles your Personal information in breach of the Privacy Act.

"Expressly Informed" means the circumstance where we have provided you with a clear statement (either verbal or in writing) of the Express Consent Consequences.

"Opt Out" means an individual's expressed request not to receive further Direct Marketing communications.

"Personal Information" means information that is not Sensitive Information, including information or an opinion (whether information or an opinion forming part of a database), whether true or not and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained from the information or opinion. This includes, but is not limited to, an individuals name, address, telephone number and email address.

"Primary Purpose" is the main reason for the Collection of any Personal Information.

"Reasonable Expectation" means a reasonable individual's expectation that their personal information might be Used or Disclosed for the relevant purpose.

"Related Body Corporate" is given its meaning in the Corporations Act 2001 (Cth).

"Secondary Purpose" means a purpose of Use or Disclosure other than a Primary Purpose.

"Sensitive Information" is given its meaning in section 6(1) of the Privacy Act 1988 (Cth).

"Use" means the handling of Personal Information within TourOXY.com.

"Website" means the website of TourOxy and related