Oxy Desk Features

Customer service, easier done than said.https://touroxy.com/blog/oxy-desk-features-for-businesesOxy Desk Features

Ticket Management

This tool is very smart and contextual. it is very useful tool for all tickets and fullfill all your ticketing requirements

Multichannel

Let your customer have that freedom to choose any mode of communication.

Multibrand Help Center

Now you can easily create a seperate self-service portal for your each brand. So that you can be in connect with your brand's customers.

Multi Department

Easily reflect your company structure by organizing your help desk.

Email

Enables fast and simple, context-fuelled email communication.

Telephony

Here 's good old conversations over the phone with contextual help.

Self-Service

Empower your customers to explore, find answers to questions on their own and nurture your user community.

Embeddable Self-service

Embed customer self-service capabilities into your websites and mobile apps with the help of this tool.

Multibrand Help Center

Now you can easily create a seperate self-service portal for your each brand. So that you can be in connect with your brand's customers.

Community

Now you can easily create and grow a community of customers, prospects, and visitors.

Knowledge Base

Build a list of often asked questions solutions.

Agent Productivity

Here you will find everything your agents need to collaborate, communicate and secure those customer relationships

Work Modes

This system is an award-winning system that automatically organizes open tickets to make agents more efficient and productive.

Response Editor

It automatically craft and send the best response by using customer context, FAQs, templates, and more.

Teams

Now your employees can work on customer tickets and collaborate with them very easily.

Mobility

Manage tickets even when you're away from your Desk.

CRM Integration

Oxy Desk + Oxy CRM: The most advanced customer Management tools.

Ticketing Efficiency

Use these simple, small, handy and efficient tools to close more tickets faster.

Automations

Automate your help desk , save time, and focus on customer relationships. Why waste time on repetitive jobs, when you can immediately let your support desk do all of them?

Essentials

Manage all the little components of your system that make up the machine of your help desk.

Ticket Assignment

Ensure that each ticket is issued to the correct agent automatically.

Notification Rules

Inform customers and agents automatically of the progress made on their tickets.

SLAs & Escalations

You can maintain service levels and escalate violations automatically .

Workflows

Maintain a set of rules to update fields, send alerts, add tasks, and perform actions.

Layouts

Easily collect and store your details related to service processes.

Insights and Impact

Maintain a record about your customer service efforts, and measure every little thing to stay on the path to continuous improvement.

Reports and Dashboards

Monitor your team's performance with the help of reports and visualizations.

Time Tracking

Keep track of every ticket and task and easily calculat time spent on them.

HQ

A live dashboard that displays trends in the big picture as well as fine information for managers.

Customization

Tailor Oxy Desk to suit the needs of your company, from the inside out.

Layouts

Maintain a track record and store details related to service processes.

Multibrand Help Center

Now you can easily create a seperate self-service portal for your each brand. So that you can be in connect with your brand's customers.

Status

Define every step from creation to closure of a ticket.

Templates

Create and use templates for ticket forms, emails, and notifications.

Rebranding

Get your help desk to match your brand personality. Customize your support software to suit your needs

Domain Mapping

Map your Help center into your own domain and make it an extension of your brand.

Security

Security is our first priority at TourOxy. With Oxy Desk, find a balance between protecting customer data and giving your team enough flexibility.

Roles

Manage the hierarchy of your organization for better data flow.

Profiles

Define the extent of access to various positions in your organization.

Data Sharing

Monitor who can access the data in each module.

Field Level Security

Monitor who can access and change the data on your help desk.

Discovery

Our team explores the best opportunities available. They handpick the most unique, unknown & also local experiences from authentic operators.

Bookability

Our team explores the best opportunities available. They handpick the most unique, unknown & also local experiences from authentic operators.

Delightful Customer Experience

Our team explores the best opportunities available. They handpick the most unique, unknown & also local experiences from authentic operators.

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Destinations served worldwide

650+

Network of expert travel agents

97%

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