Ticket Management
This tool is very smart and contextual. it is very useful tool for all tickets and fullfill all your ticketing requirements
Multichannel
Let your customer have that freedom to choose any mode of communication.
Multibrand Help Center
Now you can easily create a seperate self-service portal for your each brand. So that you can be in connect with your brand's customers.
Multi Department
Easily reflect your company structure by organizing your help desk.
Enables fast and simple, context-fuelled email communication.
Telephony
Here 's good old conversations over the phone with contextual help.
Self-Service
Empower your customers to explore, find answers to questions on their own and nurture your user community.
Embeddable Self-service
Embed customer self-service capabilities into your websites and mobile apps with the help of this tool.
Multibrand Help Center
Now you can easily create a seperate self-service portal for your each brand. So that you can be in connect with your brand's customers.
Community
Now you can easily create and grow a community of customers, prospects, and visitors.
Knowledge Base
Build a list of often asked questions solutions.
Agent Productivity
Here you will find everything your agents need to collaborate, communicate and secure those customer relationships
Work Modes
This system is an award-winning system that automatically organizes open tickets to make agents more efficient and productive.
Response Editor
It automatically craft and send the best response by using customer context, FAQs, templates, and more.
Teams
Now your employees can work on customer tickets and collaborate with them very easily.
Mobility
Manage tickets even when you're away from your Desk.
CRM Integration
Oxy Desk + Oxy CRM: The most advanced customer Management tools.
Ticketing Efficiency
Use these simple, small, handy and efficient tools to close more tickets faster.
Automations
Automate your help desk , save time, and focus on customer relationships. Why waste time on repetitive jobs, when you can immediately let your support desk do all of them?
Essentials
Manage all the little components of your system that make up the machine of your help desk.
Ticket Assignment
Ensure that each ticket is issued to the correct agent automatically.
Notification Rules
Inform customers and agents automatically of the progress made on their tickets.
SLAs & Escalations
You can maintain service levels and escalate violations automatically .
Workflows
Maintain a set of rules to update fields, send alerts, add tasks, and perform actions.
Layouts
Easily collect and store your details related to service processes.
Insights and Impact
Maintain a record about your customer service efforts, and measure every little thing to stay on the path to continuous improvement.
Reports and Dashboards
Monitor your team's performance with the help of reports and visualizations.
Time Tracking
Keep track of every ticket and task and easily calculat time spent on them.
HQ
A live dashboard that displays trends in the big picture as well as fine information for managers.
Customization
Tailor Oxy Desk to suit the needs of your company, from the inside out.
Layouts
Maintain a track record and store details related to service processes.
Multibrand Help Center
Now you can easily create a seperate self-service portal for your each brand. So that you can be in connect with your brand's customers.
Status
Define every step from creation to closure of a ticket.
Templates
Create and use templates for ticket forms, emails, and notifications.
Rebranding
Get your help desk to match your brand personality. Customize your support software to suit your needs
Domain Mapping
Map your Help center into your own domain and make it an extension of your brand.
Security
Security is our first priority at TourOxy. With Oxy Desk, find a balance between protecting customer data and giving your team enough flexibility.
Roles
Manage the hierarchy of your organization for better data flow.
Profiles
Define the extent of access to various positions in your organization.
Data Sharing
Monitor who can access the data in each module.
Field Level Security
Monitor who can access and change the data on your help desk.
